Insights & Updates

We have some exciting news to share: Central Communications, Inc. is moving to new call handling software! This platform is more robust and redundant, bringing many improvements and some minor changes, which we'll detail in this article below. Key Benefits Improved...

If you're searching for a simple way to save on expenses, improve your customer service experience and help your employees make the most of their skill sets, an answering service just might be the solution you need. This simple yet powerful service is a great way to...

Providing excellent customer service is always important for any dental practice. Your patients enjoy receiving high-quality care that is both professional and friendly. Of course, the care you provide begins long before people sit down in the dental chair. It starts...

In the past, call centers could provide little more than voice support. However, as technology advances, so does the capability of centers. You may be surprised how different they look now compared to the past. Centers Can Use Cloud Technology Nowadays, agents can use...

Perhaps you're at a point where you're ready to outsource non-core business functions to make your company more efficient. One excellent way to do that is to let professional call centers engage with your customers. Access People With the Necessary Skills  It can...

There is much that goes into running a business, and it can be physically, emotionally and mentally exhausting. When you find an opportunity to simplify operations, you won’t just be making your life easier. You take an active role in reducing the strain on your...

Customer service strategies are increasingly relying on inbound call centers to process customer concerns or questions. There is a range of issues that call center services can provide some of the more common including order tracking, billing or payments, customer...

Improving the efficiency of your business operations reduces the amount of work demanded from your team and creates a stronger bottom line. Outsourcing certain tasks to call centers provides several benefits to a company, and there is an increased demand for these...

While consumers aren’t always a fan of an answering service, they can be revolutionary to your business. It is generally impossible for business owners to provide 24-hour service to their consumers, and yet you don’t always know when your client is going to have a...