Insights & Updates

Continuously training employees. Central Communications, Inc., of Norwalk, CT has been honored with the exclusive ATSI  2019 Award of Excellence for the 15th year. This award is presented annually by the Association of TeleServices International (ATSI), the...

As your business grows and as your customer base begins to expand through a distance, you may want to start considering the benefits of call centers. A call center provides a business with customer service professionals and marketing statistics that can help the...

As your business grows, your customer base also grows. This means that you may end up with customers that reach far beyond your local neighborhood. Your clients may span across the country or throughout the world. In these cases, your staff may not have the experience...

Adequately handling incoming calls may not be much of a concern for newer businesses, but that quickly changes once your company starts growing. Sooner or later, your existing team won't be able to handle the sheer number of calls and do their jobs, making a...

If you’re familiar with call centers, then you know that the typical duties at a call center include product support, lead generation, sales, debt collection and a wide variety of different jobs. Most corporations have call centers Some are in-house, but other...

A call center can be a very efficient way for your business to handle customer service or increase sales. To determine if outsourcing is a good move for your company, here are some critical features you must understand. Inbound vs outbound centers There are two basic...

Outsourcing to a call center can be very advantageous. Some companies are hesitant, however, because they worry about relinquishing control. In most cases, the pros outweigh the cons. You can save the cost of establishing a new call center To set up an infrastructure...

Call Centers are physical locations where employees handle large volumes of telephone calls for an outsourced company. Virtually every industry from retailers to technology companies to telemarketers to customer service companies and beyond utilize call centers to...

Running a call center can be a tricky business. Keeping staff motivated and stimulated in call centers is extremely important in order to keep both morale and productivity high. Many service centers have implemented performance plans and incentive systems to help...