Insights & Updates

If you need ways to increase your bottom line, hiring a professional answering service may be the solution you're looking for. These call centers specialize in handling the details so you can focus on the major business of running your company. While investing in a...

If you work in the medical field, you're familiar with the hassle of organizing appointments and records for both new and current patients. The time constraints and attention to detail required can make it difficult for you and your employees to give in-office...

The phone lines at a medical office typically ring constantly. It can be difficult for office staff to keep up with the call volume and also assist patients who are there in person. A remote receptionist can resolve this problem. You can opt for automated systems that...

Blogs and eBooks opened up the market for more people to self-publish information. This is an exciting time for their audiences as people consume more content than any other product on the market right now. Unfortunately, self-publishers often skimp on quality by not...

If you run a small businesses or you’re an entrepreneur who works out of a home office, client communications can be time consuming. Fortunately, there’s a solution that makes your customers happy and also saves you time so you can focus on business operations. With...

Look beyond call center experience when searching for an intake specialist. Customer service experience working in these environments does not necessarily translate well into an attorney-centered intake specialist position. Seeking other options in experience and...

The call center has not gone away for many large businesses. There is more than one type of center available for businesses to use. Each one has its own purpose in growing and operating your business. Telephone Call Centers Staffed by professional operators, telephone...

Rebranding the Face of Customer Service Many consumers hate the thought of calling an 800 number for customer service assistance. They associate massive call centers with impersonal assistance, frustration, and undesirable results. However, the industry has developed...

Will a call center benefit your business? This is one of the tough questions businessowners all around the world must answer. Car insurance companies, internet service providers and banks are just some of the many businesses that benefit from having dedicated customer...