Insights & Updates

While you love operating a medical industry business, you need a bit of help. Perhaps an uptick in business made you consider hiring a medical answering service. Consider these points to determine whether it makes sense to let someone else answer the phone. ...

If you own a business that has recently expanded quickly, it's understandable to feel unprepared for the increased workload. However, using a professional answering service could be a key part of helping your company enjoy ongoing success.  Remove the Hassles...

Good customer service begins with making yourself as readily available as possible. After all, if customers can't get the answers they need in a timely fashion, they're likely to go elsewhere. A live phone answering service can make your service more efficient and...

Today’s answering services are a far cry from the options available several decades ago. In reality, the answering service choices you have today are much like a modern secretary. Answering services predate cell phones and pagers and were initially used in the...

Customer relationship management (CRM) is an important part of running a business, and that means having accessible customer service. Internet call centers can help you communicate with customers easier and build better customer relationships. Flexible Routing When a...

Many call centers in the past were located somewhere near the center of the geographical area they covered. These centers were typically filled with closely packed cubicles where agents spent their days answering inbound calls or making outbound calls. Today, this...

A good percentage of companies today tend to have a strong focus on customer service and support. One of the ways to achieve success in these areas is through effective call centers. These centers fulfill the crucial role of maintaining strong communication and...

Today, call centers are a normal component of many successful businesses. These centers provide a way for businesses to communicate with customers consistently and reliably. Whether the center is in-house or employed as a third party, many of the agents accepting and...

If you want to offer 24-hour sales and service to your clients or customers, an outsourced call center may be just what you need. With open lines of communication as the key to your company’s success, questions and transactions are vital in keeping the money flowing....