by CCI | Dec 11, 2019 | Articles
Blogs and eBooks opened up the market for more people to self-publish information. This is an exciting time for their audiences as people consume more content than any other product on the market right now. Unfortunately, self-publishers often skimp on quality by not...
by CCI | Nov 14, 2019 | Articles
If you run a small businesses or you’re an entrepreneur who works out of a home office, client communications can be time consuming. Fortunately, there’s a solution that makes your customers happy and also saves you time so you can focus on business operations. With...
by CCI | Oct 14, 2019 | Articles
Look beyond call center experience when searching for an intake specialist. Customer service experience working in these environments does not necessarily translate well into an attorney-centered intake specialist position. Seeking other options in experience and...
by CCI | Sep 27, 2019 | Articles
The call center has not gone away for many large businesses. There is more than one type of center available for businesses to use. Each one has its own purpose in growing and operating your business. Telephone Call Centers Staffed by professional operators, telephone...
by CCI | Aug 26, 2019 | Articles
Rebranding the Face of Customer Service Many consumers hate the thought of calling an 800 number for customer service assistance. They associate massive call centers with impersonal assistance, frustration, and undesirable results. However, the industry has developed...
by CCI | Jul 8, 2019 | Articles
Will a call center benefit your business? This is one of the tough questions businessowners all around the world must answer. Car insurance companies, internet service providers and banks are just some of the many businesses that benefit from having dedicated customer...
by CCI | Jun 24, 2019 | Articles
Continuously training employees. Central Communications, Inc., of Norwalk, CT has been honored with the exclusive ATSI 2019 Award of Excellence for the 15th year. This award is presented annually by the Association of TeleServices International (ATSI), the...
by CCI | Jun 11, 2019 | Articles
As your business grows and as your customer base begins to expand through a distance, you may want to start considering the benefits of call centers. A call center provides a business with customer service professionals and marketing statistics that can help the...
by CCI | May 11, 2019 | Articles
As your business grows, your customer base also grows. This means that you may end up with customers that reach far beyond your local neighborhood. Your clients may span across the country or throughout the world. In these cases, your staff may not have the experience...
by CCI | Apr 19, 2019 | Articles
Adequately handling incoming calls may not be much of a concern for newer businesses, but that quickly changes once your company starts growing. Sooner or later, your existing team won’t be able to handle the sheer number of calls and do their jobs, making...
