by CCI | Aug 19, 2021 | Articles
If you own a business that has recently expanded quickly, it’s understandable to feel unprepared for the increased workload. However, using a professional answering service could be a key part of helping your company enjoy ongoing success. Remove the...
by CCI | Jul 19, 2021 | Articles
Good customer service begins with making yourself as readily available as possible. After all, if customers can’t get the answers they need in a timely fashion, they’re likely to go elsewhere. A live phone answering service can make your service more...
by CCI | Jun 19, 2021 | Articles
Today’s answering services are a far cry from the options available several decades ago. In reality, the answering service choices you have today are much like a modern secretary. Answering services predate cell phones and pagers and were initially used in the...
by CCI | May 11, 2021 | Articles
Customer relationship management (CRM) is an important part of running a business, and that means having accessible customer service. Internet call centers can help you communicate with customers easier and build better customer relationships. Flexible Routing When a...
by CCI | Apr 11, 2021 | Articles
Many call centers in the past were located somewhere near the center of the geographical area they covered. These centers were typically filled with closely packed cubicles where agents spent their days answering inbound calls or making outbound calls. Today, this...
