CCI utilizes the latest technologies available in order to provide a wide variety of products and service offerings including:
- Personalized Call Center Services (PCCS) 24/7/365
- Voice Mail, Announcement Boxes and group configurations, with Agent contact options for each caller
- Personalized Appointment Confirmation Service (PACS)
- Caller ID for both PCCS and Voice Mail
- Order Entry and Processing
- Help Desk
- Event Ticket Reservations
- Company-Managed, Web-Based Appointment Scheduling
- Conference Calling
- Secretarial Services - Typing, Proof-reading, Mailings, Appointment Reminder Calls
- Remote Receptionist
- Email/Pager/Telephone/Fax notification of PCCS and Voice Messages
- HIPAA-compliant Audio and Text Recording/Archiving for PCCS Messages
- Vacation Services; Holiday Services; After-Hour Services; Emergency Services
- Industry Specific Applications
- Line Termination
- Pagers
- Telephone Systems
- Toll-free Telephone Services
- Elevator Phone Monitoring
- Central Station Security & Fire Alarm Monitoring; CCTV Monitoring
- Our Facility has Generator Back-up and Dual Internet Connections - We NEVER Close!
|
