CCIAnswers - History & Mission

Welcome CCI History & Mission





2008 marked the 25th year of Central Communications, Inc. (CCI) providing telecommunications and messaging services. The organization has grown from a small, regional provider of traditional answering services to the Fairfield County community, to a state and nation-wide telemessaging services provider. CCI was a pioneer in making leading edge technology available to our customers. We were among the first to introduce ACD (Automated Call Distributor) powered call-routing, computerized message documentation, fax/email delivery of messages, and voice mail services in Connecticut.




Facilities In April, 2003 CCI completed a major investment in our future by moving into our new Norwalk, Connecticut Corporate Headquarters. This facility was custom-designed for our Communications Center needs. Among the features built into this center are a brand-new, ultra-high-speed digital telephone switch and ACD system, voice mail system, UPS (Uninterrupted Power Supply), and two interconnected power generators. The on-site UPS, generators and spare communications equipment components combine to provide complete system redundancy, ensuring nearly 100% uptime for virtually every aspect of our operations. The lighting, ceiling tiles and air handling system were custom-designed for our 24/7/365 operation and the health and comfort of our dedicated staff. Culture Since our origin, CCI has made a concerted effort to evolve from being “just the answering service” to become a full-fledged, customer-focused communications services partner. We became members of the Connecticut Better Business Bureau in 2002. Our staff undergoes regular customer-specific training processes to ensure that we approach our service with our partners’ interests in mind. Central Communications specializes in providing customized and personalized message handling and processing to fit each subscriber’s individual needs. We are proud to be an equal opportunity employer, and offer a drug and smoke-free workplace for our staff. As our organization grows, so too will the advancement opportunities for our valued staff. Networking CCI has been a member of the Association of TeleServices International (ATSI) since 1985, and a member of the StarTel National User’s Group (SNUG) since 1995. We take the ATSI motto “Learning by Association” to heart, and are networked with our elite peers who provide telemessaging services throughout the nation. These associations keep us at the forefront of the information pipeline when it comes to innovation in product offerings and quality services. Service Customer service and satisfaction are central to CCI's approach to forming long and mutually rewarding partnerships. To that end, we invest heavily in training our staff on an ongoing basis. The fruits of our labor have resulted in national recognition. Central Communications, Inc. was honored in 2009 to win the Association of TeleServices International (ATSI) Award of Excellence for Outstanding Customer Service for the fifth consecutive year. Additionally, CCI ranked well above the average score of the top telemessaging centers throughout the nation in 9 out of 10 customer satisfaction catagories. 93% of the survey respondents ranked our service good, very good, or excellent across all 10 categories. At Central Communications, customer service is serious business.




The move into our new Corporate Headquarters and Communication Center was inspired by our need to be flexible for the future. CCI is well poised for significant growth within our existing facility, and on the property itself should we require additional space. The infrastructure that has been incorporated into our technology systems has virtually unlimited growth capacity. As our technological capabilities have changed with the times, so too have our abilities to rapidly and strategically evolve our customized service options. The investment in our facilities, equipment and human resources is one that will carry us well into the future.